Frequently asked questions

60 answers across 11 topics. Search or pick a category to find what you need before contacting support.

Account & sign-in

6 questions

Click Sign in, then create an account with your email. Verify your email if prompted, then complete your profile so checkout and order updates work smoothly.

Shopping & products

8 questions

Cart & checkout

5 questions

Orders & payments

8 questions

Shipping & delivery

8 questions

Returns, refunds & protection

7 questions

Sellers & trust

4 questions

Selling on urutiMall

6 questions

Notifications & communication

3 questions

Privacy & safety

3 questions

Shipping & Delivery

2 questions

Still need help?

Our support team typically replies within one business day. Include your order reference if you have one.

support@urutimall.rw
+250 788 000 000

Contact support